1. What data do we collect?

To provide our services in a personalized and secure manner, we may collect the following types of data:

• Registration and Contact Data: Full name, email, phone/WhatsApp number, date of birth, and address, collected when you fill out forms on our website or contact us.
• Sensitive and Service Data: Personal, emotional, family, or business information shared during screening, mentoring, or therapy sessions. Important: This data is handled under strict professional and ethical confidentiality.
• Financial Data: Information necessary for billing and issuing invoices, such as CPF/CNPJ (Tax IDs) and payment data (processed by secure partner platforms).
• Browsing Data (Cookies): IP address, browser type, time spent on the site, and pages accessed, used to improve the user experience on our platform.

2. How do we use your data?

The information we collect is used exclusively for legitimate and previously informed purposes, such as:

• Providing, managing, and improving our mentoring, therapy, and consulting services.
• Performing scheduling, screenings, and monitoring your progress.
• Processing payments and issuing invoices.
• Sending important communications, such as session reminders, answers to questions, and updates about our services.
• Complying with legal, regulatory, or tax obligations.

3. With whom do we share your data?

ILummen™ does not sell, rent, or pass on your personal data to third parties for advertising purposes. Information sharing occurs only in the following situations:

• Operating Partners: Videoconferencing platforms, scheduling systems, financial management software, and payment processors that maintain high security standards and operate in accordance with the LGPD.
• Professional Confidentiality: The sensitive data discussed in sessions remains strictly confidential, restricted to the ILummen™ professionals responsible for your care, except in cases of a court order or imminent risk to life, as directed by professional boards (e.g., CRP).
• Legal Obligation: When requested by competent judicial or governmental authorities.

4. How do we protect and store your information?

We adopt technical, administrative, and organizational measures to protect your data against unauthorized access, loss, alteration, or destruction.

Your personal data will be stored for the time necessary to fulfill the purposes for which it was collected, respecting the retention periods required by tax laws and applicable professional council regulations. When there is no longer a need to maintain the data, it will be disposed of securely.

5. Use of Cookies

Our website uses cookies to ensure the proper functioning of the platform and to understand how visitors interact with the content. You can set your browser to refuse all or some cookies, but this may affect the functionality of certain parts of our website.

6. What are your rights?

As a data subject, the LGPD guarantees you the following rights:

• Confirmation and Access: To know if we process your data and to have access to it.
• Correction: To request the correction of incomplete, inaccurate, or outdated data.
• Deletion/Anonymization: To request the elimination, blocking, or anonymization of unnecessary data or data processed in non-compliance with the law (except when retention is required by law or professional secrecy).
• Portability: To request the transfer of your data to another service provider.
• Revocation of Consent: To withdraw previously given consent for data processing.

7. Updates to this Policy

ILummen™ reserves the right to change this Privacy Policy at any time to reflect improvements in our processes or changes in legislation. Whenever there is a significant change, the new version will be published on this page with the update date.

8. How to contact us?

If you have questions about this Privacy Policy, wish to exercise your rights as a data subject, or need more information about how we handle your information, please contact us:

• Phone/WhatsApp: +55 (11) 99129-2303